We apply a clear mission to simplify management of your IT environment, ensure continuity, drive down cost, and enable a secure and effective IT environment.
Our single monthly-fee structure will eliminate budgeting uncertainties .
Our Managed Support Services are designed to meet the customer’s needs of different complexity. We combine mature IT service management and reasonable agility on all the stages of the managed IT support services we deliver to ensure high service quality. We proactively improve service reliability and functionality and scale up our IT support services to meet the needs of your growing business.
We define IT issues you are concerned about and the business objectives you want to achieve. We analyze the current state of your IT infrastructure, i.e., its applications, enterprise systems, cloud solutions, servers, etc. We determine the relevant technologies you may need to adopt to achieve the set business goals. Applying our ITSM experience, we help you achieve competitive advantage and viability with a full cycle of IT support services we offer – from designing your IT infrastructure to building, migrating and optimizing your workloads.
We manage and maintain the operability of your data systems, network components, and applications. TeachTech’s IT infrastructure administrators ensure:
We handle software and hardware issues varying in complexity – from password resetting to the code-level investigation of issues. With remote and on-site support levels, you don’t need to apply an in-house support team but still can be sure that your IT environment are managed properly and concerns of your staff and systems are timely addressed.
To predict and promptly detect issues related to the performance of your IT environment and its components, we configure and use appropriate monitoring tools. Our IT administrators can constantly monitor all components of your on-premises or cloud-based environments, including servers, applications, data storage, virtual machines, and provide you with regular reporting on your IT infrastructure performance and resource utilization.
We address the issues related to the operability of your servers and end-user devices following the next steps.
1. Designing a contingency plan to address major incidents, analyzing business impact and defining preventive measures.
2. Ensuring plan execution to avoid recurring critical incidents.
3. Resolving incidents resulting from misconfigurations, the insufficient protection of endpoint devices, etc.
4. Finding and resolving the root causes of the incidents with a thorough log investigation.
Our team is eager to: