TeachTech

RELIABLE, FAST & EXPERT
TECH SUPPORT

Computer
Repairs

Hardware
Upgrades

Trouble
Shooting

Data
Recovery

Virus &
Security

"Life seems so much easier when you're fixing things"
Anakin_Skywalker
Anakin Skywalker
Jedi

EXPERTS IN:

We apply a clear mission to simplify management of your IT environment, ensure continuity, drive down cost, and enable a secure and effective IT environment.

MANAGED SUPPORT

Service Level Agreements (SLA)

Our single monthly-fee structure will eliminate budgeting uncertainties .

Our Managed Support Services are designed to meet the customer’s needs of different complexity. We combine mature IT service management and reasonable agility on all the stages of the managed IT support services we deliver to ensure high service quality. We proactively improve service reliability and functionality and scale up our IT support services to meet the needs of your growing business.

IT infrastructure consulting

We define IT issues you are concerned about and the business objectives you want to achieve. We analyze the current state of your IT infrastructure, i.e., its applications, enterprise systems, cloud solutions, servers, etc. We determine the relevant technologies you may need to adopt to achieve the set business goals. Applying our ITSM experience, we help you achieve competitive advantage and viability with a full cycle of IT support services we offer – from designing your IT infrastructure to building, migrating and optimizing your workloads.

IT environment administration

We manage and maintain the operability of your data systems, network components, and applications. TeachTech’s IT infrastructure administrators ensure:

  • User administration.
  • Software configuration.
  • Regular software updates, and more.

Help desk Support & Call-out Support

We handle software and hardware issues varying in complexity – from password resetting to the code-level investigation of issues. With remote and on-site support levels, you don’t need to apply an in-house support team but still can be sure that your IT environment are managed properly and concerns of your staff and systems are timely addressed.

IT infrastructure monitoring

To predict and promptly detect issues related to the performance of your IT environment and its components, we configure and use appropriate monitoring tools. Our IT administrators can constantly monitor all components of your on-premises or cloud-based environments, including servers, applications, data storage, virtual machines, and provide you with regular reporting on your IT infrastructure performance and resource utilization.

IT issues troubleshooting

We address the issues related to the operability of your servers and end-user devices following the next steps.

1. Designing a contingency plan to address major incidents, analyzing business impact and defining preventive measures.

2. Ensuring plan execution to avoid recurring critical incidents.

3. Resolving incidents resulting from misconfigurations, the insufficient protection of endpoint devices, etc.

4. Finding and resolving the root causes of the incidents with a thorough log investigation.

IT infrastructure evolution

Our team is eager to:

  • Cooperate and provide the necessary assistance in planning the improvements and development of your IT infrastructure.
  • Smoothly implement changes in your IT environment avoiding downtime.
  • Collaborate with third-party vendors responsible for the management of the other parts of your IT infrastructure, applying the DevOps approach if necessary.
  • Ensure user adoption of the changes in your IT environment via release notes and comprehensive training provided to your employees when needed.
  • Provide a proper level of cybersecurity of your network, applications, databases, etc., either with our own resources and capabilities entirely or in cooperation with your in-house information security team or a third-party vendor’s specialists.
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